United Airlines recently lost most of a billion dollars in stock value after a bloodied customer was dragged off an airplane. The incident was bad but the tone-deaf response from the CEO was worse. What was he thinking when he defended the indefensible?
This is the institutional trap. It captures experts and professionals by turning their knowledge against them. They know everything about the inner workings of their institutions, but they come to believe that the belly of the beast is the entire world. Their analytical toolkit is a box they can't escape.
This is the institutional trap. It captures experts and professionals by turning their knowledge against them. They know everything about the inner workings of their institutions, but they come to believe that the belly of the beast is the entire world. Their analytical toolkit is a box they can't escape.
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