"Design thinking" could be part of needs assessment and service planning. More on this later.
"Community engagement is like a snowball - you just gotta get it going" (then watch out)
"Lively Library" signage - put it out when you have a noisy program etc. - a courtesy heads-up and also piques curiosity
Risk and how to manage it in a library:
- show stories of failures across system, to learn and also to legitimize
- consider risk in which, even in failure, something is gained
-risk mitigation from project mngmnt could be useful
"Microlearning"
Learner engagement is lower when you don't refresh the content (even if they're not familiar with the content)
Cathy Ostlere, author of Lost, gave an amazing talk.
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